Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 9am ET

Feb 13, 2026 - 02:01 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 9pm ET

Feb 12, 2026 - 23:00 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 6pm ET

Feb 12, 2026 - 20:00 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 3pm ET

Feb 12, 2026 - 16:59 UTC
Update - We have activated temporary access measures to reduce the impact of our vendor’s outage and are continuing to work with the vendor to fully restore services. Please access customer resources here
Next update will be at Noon ET

Feb 12, 2026 - 13:59 UTC
Update - We have activated temporary access measures to reduce the impact of our vendor’s outage and are continuing to work with the vendor to fully restore services. Please access customer resources here
Next update will be at 9am ET

Feb 12, 2026 - 02:00 UTC
Update - We have activated temporary access measures to reduce the impact of our vendor’s outage and are continuing to work with the vendor to fully restore services. Please access customer resources here
Next update will be at 9pm ET

Feb 11, 2026 - 23:00 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 6pm ET

Feb 11, 2026 - 19:59 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 3pm ET

Feb 11, 2026 - 16:59 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at Noon ET.

Feb 11, 2026 - 14:00 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 9am ET.

Feb 11, 2026 - 01:59 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 9pm ET.

Feb 10, 2026 - 22:59 UTC
Update - Our engineering teams are actively implementing temporary mitigation strategies to reduce the impact of our vendor’s outage and restore services. We continue to coordinate with our vendor to fully restore the outage. Customer resources are available here
Next update will be at 6pm ET.

Feb 10, 2026 - 20:51 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at 6pm ET

Feb 10, 2026 - 20:01 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at 3pm ET

Feb 10, 2026 - 17:00 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at Noon ET

Feb 10, 2026 - 14:00 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at 9pm ET

Feb 09, 2026 - 23:04 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at 6pm ET

Feb 09, 2026 - 20:09 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at 3pm ET

Feb 09, 2026 - 16:56 UTC
Update - Our engineering teams are actively implementing mitigation strategies to reduce impact and restore services while we continue coordinating with our vendor.
Next update will be at Noon ET

Feb 09, 2026 - 14:12 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at Noon ET

Feb 09, 2026 - 14:05 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 9am ET, Monday 2/9

Feb 08, 2026 - 21:59 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 5pm ET

Feb 08, 2026 - 17:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at Noon ET

Feb 08, 2026 - 14:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 9am ET, Sunday 2/8

Feb 07, 2026 - 22:04 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 5pm ET

Feb 07, 2026 - 16:58 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at Noon ET

Feb 07, 2026 - 13:58 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 9am ET, Saturday 2/7

Feb 07, 2026 - 03:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 10pm ET

Feb 07, 2026 - 02:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 9pm ET

Feb 07, 2026 - 01:02 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 8pm ET

Feb 07, 2026 - 00:01 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 7pm ET

Feb 06, 2026 - 22:59 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 6pm ET

Feb 06, 2026 - 22:05 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 5pm ET

Feb 06, 2026 - 21:02 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 4pm ET

Feb 06, 2026 - 20:03 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 3pm ET

Feb 06, 2026 - 19:03 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 2pm ET

Feb 06, 2026 - 18:05 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at 1pm ET

Feb 06, 2026 - 17:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update will be at Noon ET.

Feb 06, 2026 - 16:03 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update at 11am ET

Feb 06, 2026 - 15:00 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Next update at 10am ET

Feb 06, 2026 - 14:04 UTC
Update - We are continuing to monitor our communication channels with our gateway vendor for this issue.
Feb 06, 2026 - 13:15 UTC
Identified - The issue has been identified with our downstream gateway processor. They are aware of the issue, however no ETA has been provided for the issue.
Feb 06, 2026 - 12:16 UTC
Investigating - Rectangle Health Engineering is actively investigating an issue that is impacting payment processing.

The next update will be available by 8am ET.

Feb 06, 2026 - 12:07 UTC

About This Site

Rectangle Health Status

Bridge Payments 3.0 Major Outage
90 days ago
93.52 % uptime
Today
Bridge Payments Major Outage
90 days ago
92.34 % uptime
Today
Balance Collect Major Outage
90 days ago
92.34 % uptime
Today
Patient Express Major Outage
90 days ago
92.34 % uptime
Today
Integration Engine Major Outage
90 days ago
92.34 % uptime
Today
Recurring Payments API Major Outage
90 days ago
92.34 % uptime
Today
Wallet API Major Outage
90 days ago
92.34 % uptime
Today
PayGuardian Cloud API Major Outage
90 days ago
92.34 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
TokenPay API Major Outage
90 days ago
92.34 % uptime
Today
Transaction API Major Outage
90 days ago
92.34 % uptime
Today
Transaction Reporting API Major Outage
90 days ago
92.34 % uptime
Today
User/Credential Management API Major Outage
90 days ago
92.34 % uptime
Today
api.rectanglehealth.com Operational
90 days ago
100.0 % uptime
Today
Bridge Engagement Pro / Premium Operational
90 days ago
100.0 % uptime
Today
Engagement Pro/Premium - Application Operational
90 days ago
100.0 % uptime
Today
Engagement Pro/Premium - Reminders Operational
90 days ago
100.0 % uptime
Today
Bridge Engagement Basic Operational
90 days ago
100.0 % uptime
Today
Engagement Basic - Application Operational
90 days ago
100.0 % uptime
Today
Engagement Basic - Reminders Operational
90 days ago
100.0 % uptime
Today
Engagement Basic - APIs Operational
90 days ago
100.0 % uptime
Today
Engagement Basic - Integrations Operational
90 days ago
100.0 % uptime
Today
Bridge Compliance Operational
90 days ago
100.0 % uptime
Today
Bridge Compliance Operational
90 days ago
100.0 % uptime
Today
Rectangle Health Phone System Operational
Talkdesk Inbound Calls (Talkdesk Voice) Operational
Talkdesk Outbound Calls (Talkdesk Voice) Operational
Talkdesk Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Rectangle Health Technology Partner API Major Outage
90 days ago
93.3 % uptime
Today
Horizon Payments Major Outage
90 days ago
92.34 % uptime
Today
Horizon Reporting Operational
90 days ago
100.0 % uptime
Today
TPP Wallet API Major Outage
90 days ago
92.34 % uptime
Today
TPP PayGuardian Cloud API Major Outage
90 days ago
92.34 % uptime
Today
TPP TokenPay API Major Outage
90 days ago
92.34 % uptime
Today
TPP Transaction API Major Outage
90 days ago
92.34 % uptime
Today
TPP Transaction Reporting API Major Outage
90 days ago
92.34 % uptime
Today
TPP User/Credential Management API Major Outage
90 days ago
92.34 % uptime
Today
PayerSync Operational
90 days ago
100.0 % uptime
Today
PayerSync Onboarder Operational
90 days ago
100.0 % uptime
Today
PayerSync payment processing Operational
90 days ago
100.0 % uptime
Today
PayerSync Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 13, 2026

Unresolved incident: All payment processing impacted.

Feb 12, 2026
Feb 11, 2026
Feb 10, 2026
Feb 9, 2026
Feb 8, 2026
Completed - The scheduled maintenance has been completed.
Feb 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 5, 20:16 UTC
Feb 7, 2026
Feb 6, 2026
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026
Completed - The scheduled maintenance has been completed.
Feb 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 28, 16:31 UTC
Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.