This incident is resolved. If you have any other questions or concerns, please contact Rectangle Health Support at care@Rectanglehealth.com
Posted Apr 22, 2025 - 19:26 UTC
Monitoring
Rectangle Health Engineering has successfully implemented a fix, and we are currently monitoring the results.
Posted Apr 22, 2025 - 19:18 UTC
Identified
Rectangle Health Engineering has identified the issue and is working to implement a fix.
The next update will be available by 3:45pm ET.
Posted Apr 22, 2025 - 19:15 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 3:30pm EDT.
Posted Apr 22, 2025 - 18:59 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 3:00pm EDT.
Posted Apr 22, 2025 - 18:31 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 2:30pm EDT
Posted Apr 22, 2025 - 18:02 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 2:00pm EDT.
Posted Apr 22, 2025 - 17:32 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 1:30pm EDT.
Posted Apr 22, 2025 - 17:03 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 1:00 pm EDT.
Posted Apr 22, 2025 - 16:31 UTC
Update
Rectangle Health Engineering continues to investigate an issue that is impacting payment processing and customer logins. The next update will be available by 12:30pm EDT.
Posted Apr 22, 2025 - 16:03 UTC
Update
Rectangle Health Engineering is actively investigating an issue that is impacting payment processing and customer logins.
The next update will be available by Noon ET.
Posted Apr 22, 2025 - 15:34 UTC
Investigating
Rectangle Health Engineering is actively investigating an issue that is impacting payment processing and customer logins.
The next update will be available by Noon ET.
Posted Apr 22, 2025 - 15:27 UTC
This incident affected: Bridge Payments 3.0 (Bridge Payments, Balance Collect).